Hishan Air Lines

Hishan Air Lines

IATA ICAO Callsign HN HSN HISHAN
Founded	1933
Commenced operations	1933
Hubs	Vitalita International Airport (VIA)
Focus cities	Elite Loyalty Program
Alliance	Global Air Alliance
Subsidiaries	Hishan Hop Yorkshire Airlines
Headquarters	St. Cloud, ViZion
Key people	CEO Atoc Romano
Revenue	$
Website	HishanAir.com

Hishan Air Lines is an airline company that provides passenger and cargo services to various destinations around the world. It is headquartered in St. Cloud, State of Central America, ViZion, and has a history of over 90 years of excellence in customer service, lounge and flight experiences, and innovation. It operates a fleet of over 200 aircraft, serving hundreds of destinations across the globe. It is also a part of the Global Air Alliance, a network of 5 airlines that offer seamless travel options to their customers.

While there are many competitors, its most direct competitor in ViZion is West-East Airways, which it is locked into competition with for the third largest airline.

History

Hishan Air Lines was founded in 1933 by the Hishan family in St. Cloud, CA, ViZion, with a vision to provide the best air travel service in the region. The airline started with a fleet of four propeller planes and a handful of domestic routes. Over the years, Hishan Air Lines grew steadily and expanded its network, reaching new heights of success and recognition.

In 1949, Hishan Air Lines made history by launching its first international destination and flight from St. Cloud, ViZion to Shelbin, Jarridia. This marked the beginning of a long and fruitful relationship between the two countries, as Hishan Air Lines became one of the top two ViZionarian airlines for travel to Jarridia. The airline also established a reputation for excellence in customer service, lounge and flight experiences, and innovation.

In 1956, Hishan Air Lines launched its loyalty program, originally called Hishan Miles, to reward its frequent flyers with benefits and perks. The loyalty program was one of the first of its kind in the industry, and attracted many loyal customers to Hishan Air Lines. In 1999, the loyalty program was completely reorganized and renamed as Elite Loyalty Program, offering four tiers of elite status: Silver, Gold, Platinum, and Platinum Elite.

In 1959, Hishan Air Lines acquired a small regional player out of ViZion’s state of Astyria, called AstFly. The acquisition allowed Hishan Air Lines to integrate AstFly’s operations and assets into its own, and to grow its presence and influence in Astyria. Hishan Air Lines also introduced new routes and services to cater to the diverse needs and preferences of its customers in Astyria.

In 1965, Hishan Air Lines launched its first club lounge, Hishan Club Lounge, at North Amazon International Airport. The club lounge was designed to provide comfort and convenience to its customers before and after their flights. The club lounge featured amenities such as free Wi-Fi, snacks and beverages, newspapers and magazines, showers and restrooms, and more. The club lounge was also among the first ever for an airline.

In 1975, Hishan Air Lines launched its first premium lounge, Exclusive Club by Hishan, at North Amazon International Airport. The premium lounge was an exclusive and luxurious space for its elite customers and business class passengers. The premium lounge offered services such as personal concierge, spa treatments, gourmet meals, private meeting rooms, and more. The premium lounge was also among the first ever for an airline.

In 1977, Hishan Air Lines bought out another regional carrier, TriHopper, and renamed it Hishan Hop. Hishan Hop became the regional airline for Hishan Air Lines, meant for short flights using smaller regional planes. Hishan Hop offered convenience, flexibility, and affordability to its customers, while maintaining the high standards of quality and safety that Hishan Air Lines was known for.

In 2020, Hishan Air Lines made a bold move by buying Yorkshire Airlines of Great Britain and Irelandia, a growing international airline. The acquisition enabled Hishan Air Lines to expand globally outside of the region of Astyria, and to tap into new markets and opportunities. Yorkshire Airlines became a subsidiary airline of Hishan Air Lines, sharing a single loyalty program (Elite Loyalty Program), elite statuses (Silver, Gold, Platinum, Platinum Elite), and club lounges.

Today, Hishan Air Lines is one of the most respected and successful airlines in the world, with a fleet of over 200 aircrafts and a network of hundreds of destinations globally. The airline continues to uphold its vision of providing the best air travel service in the world, with a focus on customer satisfaction, innovation, and social responsibility.

Subsidiaries

Hishan Air Lines has two subsidiaries that complement and enhance its services and network: Hishan Hop and Yorkshire Airlines.

Hishan Hop

Hishan Hop is Hishan Air Lines’ regional airline, meant for short distance flights in smaller regional turboprop and jet planes. Hishan Hop offers convenience, flexibility, and affordability to its customers who need to travel within ViZion and its neighboring countries. Hishan Hop operates from several hubs across the region, such as St. Cloud, Kirkland, Shelbin, and more. Hishan Hop customers can enjoy the same benefits and perks as Hishan Air Lines customers, such as access to the Elite Loyalty Program, club lounges, and online check-in.

It is the 3rd largest regional airline in ViZion, behind Air Waves by ViZionair and Blue Airways.

Yorkshire Airlines

Yorkshire Airlines is Hishan Air Lines’ international subsidiary, the flag carrier airline of Great Britain and Irelandia and a growing global one. Yorkshire Airlines has a rich history and tradition of providing excellent air travel service to Europe and beyond. Yorkshire Airlines has a fleet of over 100 aircrafts and a large network of destinations globally. Yorkshire Airlines customers can also enjoy the same benefits and perks as Hishan Air Lines customers, such as access to the Elite Loyalty Program, club lounges, and online check-in.

Together, Hishan Air Lines, Hishan Hop, and Yorkshire Airlines form a powerful airline that covers the world with its wings. They invite their customers to fly with them and experience the difference of flying with Hishan Air Lines and its subsidiaries.

Elite Loyalty Program

The program has four levels: Silver, Gold, Platinum, and Platinum Elite. Each level offers different perks and benefits that enhance your travel experience. Here is a summary of the benefits for each level:

Silver

This is the standard level for all members who join the program. You get access to basic benefits such as online check-in, seat selection, and baggage allowance. You also get access to special offers and promotions.

Gold

This is the first elite level in the program. You need to earn 25,000 elite points in a calendar year to qualify for this level. You get access to all the benefits of Silver, plus:

• Priority check-in, boarding, and baggage handling
• Seat upgrade at boarding (subject to availability)
• Discounted lounge membership with $100 off
• One free checked bag (up to 23 kg)
• 2 bonus points per dollar spent

Platinum

This is the second elite level in the program. You need to earn 50,000 elite points in a calendar year to qualify for this level. You get access to all the benefits of Gold, plus:

• Free access to our lounge for you and a guest
• Two free checked bags (up to 32 kg each)
• Free seat upgrade at check-in (subject to availability)
• Priority waitlist and standby
• Discounted lounge membership with $250 off
• 5 bonus points per dollar spent

Platinum Elite

This is the highest elite level in the program. You need to earn 100,000 elite points in a calendar year to qualify for this level. You get access to all the benefits of Platinum, plus:

• Free access to our lounge for you and two guests
• Three free checked bags (up to 32 kg each)
• Free seat upgrade 72 hours before departure (subject to availability)
• Free change or cancellation of flights (subject to fare rules)
• 10 bonus points per dollar spent

Global Elite

The Ultimate Level of Loyalty Global Elite is the most exclusive and prestigious level in the Elite Loyalty Program. This level is not advertised or published, and is only available by invitation from the CEO of Hishan Air Lines. You need to spend an undisclosed amount of money on Hishan Air Lines flights in a calendar year, and meet other undisclosed criteria, to qualify for this level. You get access to all the benefits of Platinum Elite, plus:

• Free access to our lounge for you and three guests: You can enjoy the comfort and luxury of our lounge for you and three guests, regardless of your class of travel or destination. You can also invite additional guests for a nominal fee.
• Four free checked bags (up to 32 kg each): You can check four bags for free on any Hishan Air Lines flight, up to 32 kg each. You can also check additional bags for a discounted fee.
• Free seat upgrade at booking (subject to availability): You can book any seat you want on any Hishan Air Lines flight, regardless of your class of travel or fare type, as long as there is availability. You can also change your seat at any time before departure for free.
• Free change or cancellation of flights (no restrictions): You can change or cancel your flights for free at any time, with no restrictions or penalties. You can also get a full refund or a credit voucher for future use.
• 20 bonus points per dollar spent: You can earn 20 bonus points for every dollar you spend on Hishan Air Lines flights, in addition to the base points you earn. You can use these points to redeem rewards such as free flights, upgrades, lounge access, and more.
• Personal concierge service: You can enjoy a personal concierge service that will take care of all your travel needs and requests. You can contact your concierge via phone, email, or chat at any time, and they will assist you with booking flights, hotels, car rentals, restaurants, activities, and more. They will also provide you with personalized recommendations and tips based on your preferences and interests.
• Access to exclusive events and experiences: You can get access to exclusive events and experiences that are only available to Global Elite members. These include VIP invitations to concerts, shows, sports games, festivals, and more. You can also enjoy special perks such as backstage passes, meet-and-greets with celebrities, and priority entry.

Global Elite is the ultimate level of loyalty that rewards you with the best of everything Hishan Air Lines has to offer. Global Elite members are treated like royalty and enjoy unparalleled service and benefits. Global Elite members are also recognized and respected by other airlines and partners around the world.

Lifetime Elite Loyalty Program Members

Lifetime ELP members are members who have flown a certain number of miles with Hishan Air Lines in their lifetime. These are not points, but actual miles flown on Hishan Air Lines flights or partner flights credited to the Elite Loyalty Program. Lifetime ELP members get access to special benefits that last for their entire lifetime, regardless of their annual elite status. Here are the benefits for each lifetime ELP milestone:

1 million miles

Lifetime Silver status. You get access to all the benefits of Silver level for your entire lifetime, even if you don’t earn enough elite points in a calendar year. You also get a one-time gift of 50,000 points that you can use to redeem rewards such as free flights, upgrades, lounge access, and more.

2 million miles

Lifetime Gold status. You get access to all the benefits of Gold level for your entire lifetime, even if you don’t earn enough elite points in a calendar year. You also get a one-time gift of 100,000 points that you can use to redeem rewards such as free flights, upgrades, lounge access, and more. You also get a free annual companion pass that allows you to bring a friend or family member with you on any Hishan Air Lines flight for free (subject to taxes and fees).

3 million miles

Lifetime Platinum status. You get access to all the benefits of Platinum level for your entire lifetime, even if you don’t earn enough elite points in a calendar year. You also get a one-time gift of 150,000 points that you can use to redeem rewards such as free flights, upgrades, lounge access, and more. You also get a free annual companion pass that allows you to bring a friend or family member with you on any Hishan Air Lines flight for free (subject to taxes and fees). You also get a free annual upgrade certificate that allows you to upgrade your seat on any Hishan Air Lines flight (subject to availability).

4 million miles

Lifetime Platinum Elite status. You get access to all the benefits of Platinum Elite level for your entire lifetime, even if you don’t earn enough elite points in a calendar year. You also get a one-time gift of 200,000 points that you can use to redeem rewards such as free flights, upgrades, lounge access, and more. You also get a free annual companion pass that allows you to bring a friend or family member with you on any Hishan Air Lines flight for free (subject to taxes and fees). You also get a free annual upgrade certificate that allows you to upgrade your seat on any Hishan Air Lines flight (subject to availability). You also get a personalized luggage tag with your name and lifetime status engraved on it.

Lifetime ELP members are members who have shown their loyalty and dedication to Hishan Air Lines over the years. Lifetime ELP members are honored and appreciated by Hishan Air Lines and enjoy lifelong benefits that make their travel experience more rewarding.

Aircraft Cabin

The economy and premium economy seats are the economy cabin products offered by the airline on all its planes. The seats offer a comfortable and convenient space for passengers to relax, watch TV, or charge their devices. The seats also have an ergonomic design, an adjustable headrest, and a 10-inch TV screen. The seats are available on the airline’s planes.

Economy

The economy seats are the standard seats that are available to anyone who books an economy ticket. The economy seats have a width of 17 inches and a pitch of 31 inches. The economy seats also have a USB port, where passengers can charge their devices or connect them to the entertainment system.

The economy seats also include complimentary meals and beverages, which are served at regular intervals during the flight. The meals and beverages include dishes and drinks from different cuisines and dietary preferences. The economy seats also include an amenity kit on flights longer than five hours, which includes items such as a toothbrush, toothpaste, eye mask, ear plugs, and socks.

Premium Economy

The premium economy seats are the upgraded seats that are available for an extra fee. The premium economy seats have a width of 19 inches and a pitch of 35 inches. The premium economy seats also have free alcohol and meal service, which are served at the seat whenever the passenger wants.

The premium economy seats also include all the benefits of the economy seats, such as the ergonomic design, the adjustable headrest, the 10-inch TV screen, the USB port, and the amenity kit.

Business Class

The business class seat is a premium cabin product offered by the airline on all its planes. The seat offers a comfortable and private space for passengers to recline, work, sleep, or watch TV. The seat features a reverse herringbone layout, which provides more space and privacy. The seat is available on the airline’s planes.

Seat The seat is a leather seat that can be adjusted to various positions, such as upright, recline, or fully flat. The seat has a width of 21 inches and a pitch of 75 inches. The seat also has a control panel for the lighting, temperature, and entertainment system. The entertainment system has an 18-inch TV screen, where passengers can watch movies, shows, or live TV.

Bed The seat also converts into a fully flat bed. The bed has a comfortable bedding, pillows, and duvet, and a turndown service is available upon request.

Other benefits The business class seat passengers also enjoy the following benefits:

• Access to the exclusive lounge, which offers food, drinks, and amenities
• Priority check-in, boarding, and baggage handling
• Meal service with alcoholic beverages
• Business Class assistant service
• On-demand food from the menu, which includes dishes from different cuisines and dietary preferences

First Class

The first class seat is a premium cabin product offered by the airline on all its planes. The seat offers a comfortable and private space for passengers to recline, work, sleep, or watch TV. The seat also has a door that can be opened or closed for privacy and security. The seat is available on the airline’s wide-body aircraft.

Seat The seat is a leather seat that can be adjusted to various positions, such as upright, recline, or lounge. The seat has a width of 23 inches and a pitch of 81 inches. The seat also has a control panel for the lighting, temperature, and entertainment system. The entertainment system has a 23-inch TV screen, where passengers can watch movies, shows, or live TV.

Bed The seat also converts into a plush lay flat bed, with a length of 78 inches and a width of 27 inches. The bed has a luxurious bedding, pillows, and duvet, and a turndown service is available upon request.

Door The seat also features a door that gives passengers more privacy and security. The door can be opened or closed using the handle or the button on the wall.

Other benefits The first class seat passengers also enjoy the following benefits:

• Access to The Exclusive Club by Hishan, a lounge that offers food, drinks, and amenities
• Priority check-in, boarding, and baggage handling
• Personal assistant service
• On-board bar on the 747 and A380, where passengers can socialize, have a drink, or watch a movie
• On-demand food from the menu, which includes dishes from different cuisines and dietary preferences

The Hishan Suite

The Hishan Suite is brands flagship cabin product offered by the airline on some of its wide-body aircraft. The suite consists of two separate areas: a recliner seat and a bed, which can be used individually or shared with a companion. The suite also has a door that can be opened or closed for privacy and security. The suite is available on the Airbus A380, and the Boeing 747 and 777.

Recliner seat The recliner seat is a leather seat that can be adjusted to various positions, such as upright, recline, or lounge. The seat has a width of 23 inches and a pitch of 81 inches. The seat also has a personal wardrobe with a lock and a mirror, and a control panel for the lighting, temperature, and entertainment system. The entertainment system has a 32-inch TV screen, where passengers can watch movies, shows, or live TV.

Bed The bed is a separate area next to the recliner seat. The bed has a length of 78 inches and a width of 27 inches. The bed has a luxurious bedding, pillows, and duvet, and a turndown service is available upon request. The bed also has a 32-inch TV screen, where passengers can watch movies, shows, or live TV.

Other benefits The Hishan Suite passengers also enjoy the following benefits:

• Access to The Exclusive Club by Hishan, a lounge that offers food, drinks, and amenities
• Priority check-in, boarding, and baggage handling
• Personal assistant service
• On-board bar on the 747 and A380, where passengers can socialize, have a drink, or watch a movie

The On-Board Bar

The On-Board Bar is a feature of Hishan Air Lines that allows passengers to enjoy a relaxing and social space during their flight. It is located on the 747 and A380 aircrafts, and it is exclusive to the suites and first class passengers.

The On-Board Bar has the following amenities:

• A cozy and stylish atmosphere: The On-Board Bar has a comfortable and elegant design, with sofas, mood lighting, and a large TV screen. It also has windows that offer panoramic views of the sky.
• A wide range of drinks and snacks: The On-Board Bar has a variety of drinks and snacks to choose from, such as alcoholic and non-alcoholic beverages, hot and cold snacks, and fresh fruits. Passengers can also ask for special drinks or snacks from the staff.
• A variety of entertainment options: The On-Board Bar has several entertainment options to keep passengers entertained, such as television, bar seating, and magazines. Passengers can also interact with other passengers, make new friends, or network with business partners. The On-Board Bar is a unique way to enhance the flight experience and create memorable moments. Passengers can access the On-Board Bar anytime during the flight, except during take-off and landing.

Airport Lounges

The Hishan Lounge

The Hishan Club Lounge is an airport lounge operated by Hishan Air Lines and its subsidiaries. It is available to customers who have a yearly membership or a single entry pass. The lounge features a variety of amenities, such as a buffet, a bar, a viewing deck, and comfortable seating.

Access Customers can access the Hishan Club Lounge in two ways:

• By purchasing a yearly membership for $699, which allows them to bring up to two guests per visit.
• By paying a single entry fee of $99 per person, which is valid for one visit only.

Amenities The Hishan Club Lounge offers the following amenities to its customers:

• A buffet that serves hot and cold dishes, catering to different tastes and dietary preferences. Customers can also request special dishes from the staff.
• A bar that offers free and paid alcoholic beverages, such as beer, wine, spirits, and cocktails. Non-alcoholic beverages, such as coffee, tea, juice, and water, are also available.
• A viewing deck that provides stunning views of the airport from the large windows of the lounge. Customers can watch the planes take off and land from the deck.
• A comfortable seating area that includes sofas, armchairs, and recliners. Customers can relax and use the pillows and blankets provided to take a nap.
• A bar seating area with a bartender, who can make customers their favorite drink or recommend them something new. Customers can sit at the bar and chat with the bartender.

The Exclusive Club by Hishan

The Exclusive Club by Hishan is an airport lounge operated by Hishan Air Lines and its subsidiaries. It is available to customers who are traveling in First Class or The Hishan Suite, or who are million point lifetime members of the Elite Loyalty Program. The lounge does not offer any paid entry option.

Access Customers can access the Exclusive Club by Hishan in the following ways:

• By traveling in First Class or The Hishan Suite, which are the highest classes of service offered by Hishan Air Lines and its subsidiaries.
• By being a million point lifetime member of the Elite Loyalty Program, which is the loyalty program of Hishan Air Lines and its subsidiaries. Customers can earn points by flying with Hishan Air Lines and its subsidiaries, or by using their co-branded credit cards.

Amenities The Exclusive Club by Hishan offers the following amenities to its customers:

• An outdoor observatory deck with seating, where customers can enjoy the fresh air and the sunshine, and order food and drinks from the staff.
• A private dining room, where customers can enjoy private dining in an elegant setting, with a fireplace and a chandelier. Customers can choose from a menu of exquisite dishes and drinks, prepared by highly trained chefs.
• An all inclusive beverages service, where customers can enjoy unlimited beverages of their choice, including alcoholic and non-alcoholic beverages. Customers can also request special drinks from the staff.
• A lounge with a top level mixologist, where customers can relax in the lounge, and enjoy amazing cocktails created by a top level mixologist. Customers can also enjoy live music from talented musicians.
• Private suites to sleep and shower, where customers can use one of the private suites, which have a fully flat bed, a TV screen, and an en-suite bathroom. Customers can sleep or shower in privacy and comfort.
• A sauna, where customers can use the sauna, which will help them relax their muscles and detoxify their body.
• Private offices to conduct business, where customers can use one of the private offices, which have a desk, a chair, a phone, and a printer. Customers can conduct business or work in peace and quiet.

Partners

Hishan Air Lines has partnered with the following brands to offer more value and convenience to its customers.

Stay Well Hospitality Group

Stay Well Hospitality Group is an earnings and redemption partner of Hishan Air Lines. Customers can transfer points between the Elite Loyalty Program and Stay Well’s loyalty program, giving them more flexibility and value depending on their needs. They can also enjoy Elite Status Boost, which allows them to gain basic level Elite status with both brands for the rest of the calendar year if they are an elite member of one program after their first flight and first stay of the year.

Stay Well Hospitality Group operates six high profile hotel brands, ranging from budget options to specialty boutique and luxury resorts. Stay Well has a growing international hotel network of over 1,000 properties across the globe.

Together, Hishan Air Lines and Stay Well Hospitality Group create a powerful travel program that covers the world. They invite their customers to fly with them and stay with Stay Well to experience the best of both worlds.

Global Air Alliance

Global Air Alliance was formed by Hishan Air Lines and Aspen Airline of 7 Trees in 2021 as both airlines struggled, along with the wider travel industry, due to the pandemic. Global Air Alliance allows their loyalty members to earn and redeem on Global Air Alliance airlines, and access elite-status benefits as Global Air Alliance has adopted the Hishan Elite Loyalty program and points system, allowing for easy and straight forward elite benefits across the member airlines.

Global Air Alliance consists of 5 airlines that span across all continents, offering a wide range of destinations and services to their customers. Global Air Alliance members can also enjoy access to hundreds of club lounges worldwide, priority boarding and check-in, baggage allowance enhancements, and more.

Together, Hishan Air Lines and Global Air Alliance offer a seamless travel experience to their customers. They invite their customers to fly with them and explore the world with Global Air Alliance.