|Founded||6 July 1939|
|Hubs||Montecara–Enrico Dulio International Airport|
|Frequent-flyer program||Aeracara Élite|
|Company slogan||Volare altòr (Fly Higher)|
|Traded as||BMM: AERA|
|Headquarters||Montecara–Enrico Dulio International Airport,|
|Key people||Giudìta Vala, CEO|
|Revenue||Ł74,817 million (2017)|
|Profit||Ł218 million (2017)|
Aeracara is the flag carrier of the city-state of Montecara. Its hub is at Montecara–Enrico Dulio International Airport, and it operates flights to a variety of long- and short-haul destinations across the world.
The airline's strategy is based on providing the highest standard of service in the industry, with a particular emphasis on the business and premium traveler market. There is no fee to check a bag, and food and non-alcoholic drinks are provided for free to all classes on all flights, with full meals on flights lasting longer than two hours. All aircraft are equipped with individual entertainment systems in at least Second class and above, allowing passengers to choose their own music, movies, and games. In-flight wifi is available across the fleet. Aeracara is consistently ranked as one of the world's best airlines in terms of customer satisfaction.
Aeracara offers five classes of service: Private, First, Second, Third Plus, and Third. Not all classes are offered on all flights. All Aeracara flights are non-smoking.
Private class (clàse Privàt) is, according to Aeracara, "the finest flying experience anywhere." It is only offered on long-haul routes operating the Azimut A-91 Apollo double-deck airliner, each of which operated by Aeracara is equipped with only one Private class suite, which can accommodate up to four travelers. The experience is designed to be superior to travel on a private aircraft in terms of luxury and to offer an equal standard of privacy. Travelers are picked up at a location of their choice in a luxury car and driven directly to the airport, where they are escorted by Aeracara employees through a private security screening and, if necessary, customs and immigration check, and have their luggage handled by porters. They have sole access to a private boarding lounge, which offers luxury hotel-quality amenities such as complimentary food and drink and concierge service. Private guests board the aircraft directly from the lounge through a dedicated jet bridge, never coming into contact with other passengers.
On board, Private guests enjoy a suite of rooms that includes a bedroom, dining room with dedicated galley, full bath, and lounge. The bedroom is located on the upper deck directly above the cockpit and offers panoramic views to the front and sides. The lounge can be configured prior to boarding to meet each traveler's needs, for example by adding a customizable office suite with a personal assistant or private bar with an on-duty bartender. Private suites are served by a dedicated butler and service staff.
At their final destination, travelers exit the aircraft via dedicated jet bridge and are offered lounge service before being driven to their final destination via private luxury car. Prices for Private class service are not publicly disclosed, but are rumored to cost at least Ł200,000 for a round-trip ticket on longer routes.
First class (clàse Prima) is available on all long-haul and medium-haul routes, as well as some short-haul services. Aeracara prides itself on offering the finest first-class service in the industry, with impeccable service from arrival at the departure airport to travelers' final destination. First-class passengers have access to the Vìla Aeracara lounge at their points of departure and arrival, berths with lie-flat seats, and complimentary chef-quality food and drink en route. The baggage allowance is four, either checked, carry-on, or a combination.
First-class round-trip airfare on long-haul routes typically starts at approximately Ł25,000.
Second class (clàse Secónd) is available on all flights. Second-class travelers have access to the Vìla Aeracara lounge and enjoy spacious seating and complimentary premium food and drink en route. Second-class seats always come equipped with power ports and a personal entertainment system, and on long-haul flights are configured as semi-private berths with lie-flat beds and privacy partitions. The baggage allowance is two, either checked, carry-on, or a combination.
Third Plus (clàse Tèrço Più) offers flyers additional legroom and priority boarding. Its availability varies according to the equipment flown.
Third class (clàse Tèrço) offers economy passengers a superior flying experience. Complimentary food and non-alcoholic drinks are provided on all flights, a snack on short-haul routes and at least one full meal, with choice of entrée, on flights lasting longer than two hours. Travelers may choose to either check or carry on a first bag for free, and are allowed a carry-on personal item as well. Long-haul aircraft are equipped with personal entertainment systems in Third class.
Vìla Aeracara lounge
The airline's lounge, Vìla Aeracara, provides travelers with the highest standard of comfort and convenience before and after flight. It has locations at Astoria, Jindao, Keisi, Samistopol, and the flagship lounge at Montecara. All locations are equipped with a full bar, chef-catered buffet and seated restaurant, massage rooms, conference rooms and communications facilities, a smoking room, and private bath and nap suites. The flagship lounge additionally has a gymnasium and indoor swimming pool and full-service spa. Entry to lounges is limited to and First-class passengers and Élite brilànt members and qualifying companions traveling on that day only; Second-class passengers and Élite brilànt members and qualifying companions may purchase lounge access on the day of travel at a cost of Ł2,500 per traveler.
Aeracara's frequent-flyer program is Aeracara Élite. It is free to sign up, and travelers earn points on all journeys (except for award travel), as well as for various other purchases such as those made with a branded credit card. Points earned are multiplied based on the following scale:
- Private/First class: 200% of kilometers traveled
- Second: 120%
- Third/Third Plus: 100%
Travelers meeting certain travel and spending criteria are enrolled in a status tier. Both the points and spending criteria must be met in a qualifying 18-month period to achieve status. The tiers are Élite arxènt (Elite Silver), Élite oro (Elite Gold), and Élite briliànt (Elite Diamond).
|Élite arxènt||Élite oro||Élite briliànt|
|Dedicated service hotline||Yes||Yes||Yes|
|Priority boarding||Yes, after Second||Yes, with Second||Yes, with First|
|Seat selection||Yes, in Third||Yes, free upgrade to Third Plus||Yes, free upgrade to Third Plus and priority selection|
|Advance booking||Third guaranteed with 72 hours' notice||Second or third guaranteed with 24 hours' notice|
|Priority waitlist||Yes||Yes, additional priority|
|Extra baggage||1 extra checked or carry-on||2 extra checked or carry-on|
|Priority baggage handling||Yes||Yes, additional priority|
|Lounge access||Vìla Aeracara access available for purchase||Vìla Aeracara and partner lounges + 1 companion|
|Rescheduling fees||50% discount||Waived|
|Upgrades||Automatically requested to Second||Automatically requested to First, then Second|
There is one status tier above Élite briliànt: Élite invitàda (Elite Invited). As the name implies, it is an invitation-only tier intended for Aeracara's highest-value customers. Very little about the program is publicly disclosed, but it is widely believed that, in addition to all the privileges of lower tiers, flyers are provided many of the benefits of Private-class travel, including private car service to and from the airport, private check-in, security, and boarding, and private lounge access.
Aeracara currently operates equipment manufactured by Azimut exclusively.
|Aircraft||In fleet||Orders||Passengers||In service||Notes|
|Azimut A-44/R Saturne||6||—||—||12||16||30||102||160||2008|
|Azimut A-44/R-EXT Saturne||8||4||—||—||8||32||100||140||2012|
|Azimut A-44XP Saturne Mini||1||—||—||—||52||—||—||52||2017||Special Second class-only configuration|
|Azimut A-73/E Invidia||12||—||—||16||42||—||240||298||2008|
|Azimut A-91 Apollo||1||—||4||—||86||36||245||371||2017||The only aircraft offering Private Class service|